:root{
  --bg:#f4f5f8; --panel:#ffffff; --line:#e6e8ef; --line2:#eef0f5; --text:#1b2030; --muted:#6b7285; --soft:#f7f8fb;
  --brand:#4f46e5; --brand-2:#eef0ff; --brand-ink:#3730a3; --ok:#059669; --err:#dc2626; --warn:#d97706;
  --note:#fff8e6; --note-line:#f6d58a; --out:#f3f4ff; --radius:10px;
  --shadow:0 1px 2px rgba(16,24,40,.05), 0 1px 3px rgba(16,24,40,.06);
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html,body{height:100%}
body{margin:0;font:14px/1.5 Inter,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;color:var(--text);background:var(--bg)}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}
h2{font-size:20px;margin:0 0 4px;letter-spacing:-.01em}
h3{font-size:15px;margin:18px 0 8px}
h4{margin:14px 0 6px}
code,pre,kbd{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12.5px}
code{background:var(--soft);border:1px solid var(--line);border-radius:5px;padding:1px 5px}
kbd{background:#fff;border:1px solid var(--line);border-bottom-width:2px;border-radius:4px;padding:0 5px}
pre.code{background:#0f172a;color:#e2e8f0;padding:12px 14px;border-radius:8px;overflow:auto;white-space:pre-wrap;word-break:break-all}
.ic{width:16px;height:16px;flex:none;vertical-align:-3px}
.muted{color:var(--muted)} .small{font-size:12.5px} .ok{color:var(--ok)} .err{color:var(--err)} .nowrap{white-space:nowrap}
.dim{opacity:.55}

/* layout */
.app{display:flex;height:100vh;overflow:hidden}
.rail{width:68px;background:#151829;display:flex;flex-direction:column;align-items:center;padding:12px 0;gap:4px;flex:none}
.rail a{width:52px;padding:8px 0 6px;border-radius:10px;color:#a3a9c2;display:flex;flex-direction:column;align-items:center;gap:3px;font-size:10px;text-decoration:none}
.rail a .ic{width:20px;height:20px}
.rail a:hover{background:#23273d;color:#fff}
.rail a.on{background:#2c3150;color:#fff}
.rail-logo{font-weight:800;font-size:15px!important;color:#fff!important;background:var(--brand);height:40px;width:40px!important;padding:0!important;justify-content:center;margin-bottom:10px;letter-spacing:.02em}
.rail-spacer{flex:1}
.main{flex:1;min-width:0;overflow:auto;position:relative}
.split{display:flex;height:100vh}

/* views sidebar */
.views{width:230px;flex:none;background:var(--panel);border-right:1px solid var(--line);overflow-y:auto;padding:12px 10px 30px}
.views-head{display:flex;align-items:center;justify-content:space-between;padding:4px 6px 12px}
.views-head strong{font-size:16px}
.view{display:flex;align-items:center;gap:9px;padding:7px 9px;border-radius:8px;color:var(--text);font-size:13.5px;text-decoration:none!important}
.view span:not(.dot):not(.tagdot){flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.view em{font-style:normal;font-size:12px;color:var(--muted);font-weight:600}
.view:hover{background:var(--soft)}
.view.on{background:var(--brand-2);color:var(--brand-ink);font-weight:600}
.view.on em{color:var(--brand-ink)}
.view .ic{color:var(--muted)} .view.on .ic{color:var(--brand)}
.views-sec{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:16px 9px 6px}
.views-sec small{text-transform:none;font-weight:500;letter-spacing:0}
.dot{width:8px;height:8px;border-radius:50%;background:#cbd5e1;flex:none;display:inline-block}
.dot-on{background:#22c55e;box-shadow:0 0 0 3px #dcfce7}
.tagdot{width:9px;height:9px;border-radius:3px;flex:none}

/* buttons & inputs */
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;color:var(--text);border-radius:8px;padding:7px 12px;font:inherit;font-weight:500;cursor:pointer;white-space:nowrap;text-decoration:none!important;box-shadow:var(--shadow)}
.btn:hover{background:var(--soft)}
.btn-sm{padding:4px 9px;font-size:12.5px}
.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn-primary:hover{background:#4338ca}
.btn-ghost{background:transparent;border-color:transparent;box-shadow:none}
.btn-ghost:hover{background:var(--soft)}
.btn-on{background:#dcfce7;border-color:#86efac;color:#166534}
.btn-block{width:100%;justify-content:center;padding:10px}
.btn[disabled]{opacity:.6;cursor:wait}
.link{background:none;border:0;color:var(--brand);cursor:pointer;font:inherit;padding:0}
input,select,textarea{font:inherit;color:var(--text);border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 10px;outline:none;max-width:100%}
input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-2)}
textarea{resize:vertical;width:100%}
.search{display:flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:8px;padding:0 10px;background:#fff}
.search input{border:0;box-shadow:none;padding:7px 0;width:240px}
.search .ic{color:var(--muted)}

/* list */
.list-pane{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--panel)}
.list-head{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:16px 20px 12px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.list-title{display:flex;align-items:baseline;gap:10px}
.list-tools{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.bulkbar{display:flex;gap:8px;align-items:center;padding:8px 20px;border-bottom:1px solid var(--line2);background:var(--soft)}
.bulkbar select{padding:4px 8px;font-size:12.5px}
.tlist{flex:1;overflow-y:auto}
.trow{display:flex;align-items:center;gap:12px;padding:11px 20px;border-bottom:1px solid var(--line2);cursor:pointer;position:relative}
.trow:hover{background:#fafbff}
.trow.unread::before{content:"";position:absolute;left:6px;top:50%;width:7px;height:7px;margin-top:-3px;border-radius:50%;background:var(--brand)}
.trow.unread .trow-cust,.trow.unread .trow-subj b{font-weight:700}
.trow-main{flex:1;min-width:0}
.trow-top{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.trow-cust{font-weight:500}
.trow-subj{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:13.5px}
.trow-subj b{font-weight:500}
.trow-meta{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex:none;font-size:12px;color:var(--muted)}
.who{display:flex;align-items:center;gap:6px}
.unas{color:#cbd5e1}
.empty{padding:60px 20px;text-align:center;color:var(--muted)}
.empty .ic{width:36px;height:36px;opacity:.5}
.pager{display:flex;gap:10px;align-items:center;justify-content:center;padding:12px}

/* badges */
.av{display:inline-flex;align-items:center;justify-content:center;border-radius:50%;color:#fff;font-weight:600;flex:none;vertical-align:middle}
.av-xs{width:22px;height:22px;font-size:10px}.av-sm{width:30px;height:30px;font-size:12px}.av-md{width:32px;height:32px;font-size:12px}.av-lg{width:44px;height:44px;font-size:16px}
.tag{display:inline-flex;align-items:center;gap:3px;font-size:11.5px;font-weight:600;padding:1px 8px;border-radius:999px;color:var(--c);background:color-mix(in srgb,var(--c) 12%,#fff);border:1px solid color-mix(in srgb,var(--c) 30%,#fff)}
.tag-x{border:0;background:none;color:inherit;cursor:pointer;padding:0 0 0 2px;font-size:13px;line-height:1;opacity:.6}
.tag-x:hover{opacity:1}
.chan{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;color:var(--muted);background:var(--soft);border:1px solid var(--line);padding:1px 7px;border-radius:999px}
.chan-chat{color:#0e7490;background:#ecfeff;border-color:#a5f3fc}
.pri{font-size:11px;font-weight:700;padding:1px 7px;border-radius:999px}
.pri-high{background:#fff7ed;color:#c2410c}.pri-urgent{background:#fef2f2;color:#b91c1c}
.st{font-size:11.5px;font-weight:600;padding:1px 8px;border-radius:999px;background:#f1f5f9;color:#475569}
.st-open{background:#eef2ff;color:#4338ca}.st-pending{background:#fffbeb;color:#b45309}.st-closed{background:#ecfdf5;color:#047857}.st-snoozed{background:#f5f3ff;color:#6d28d9}.st-spam,.st-trash{background:#fef2f2;color:#b91c1c}
.waiting{font-size:11px;font-weight:600;color:#c2410c;background:#fff7ed;border-radius:999px;padding:1px 7px}
.badge{font-size:11px;font-weight:600;background:var(--soft);border:1px solid var(--line);color:var(--muted);padding:0 6px;border-radius:999px}
.badge-note{background:#fef3c7;border-color:#fde68a;color:#92400e}
.badge-ai{background:#f5f3ff;border-color:#ddd6fe;color:#6d28d9}

/* ticket */
.ticket-pane{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--panel)}
.ticket-head{border-bottom:1px solid var(--line);padding:10px 18px 8px}
.th-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:6px}
.th-spacer{flex:1}
.subj-form{flex:1;min-width:200px}
.subj-input{border:1px solid transparent;font-size:18px;font-weight:600;width:100%;padding:3px 6px;margin-left:-6px;background:transparent}
.subj-input:hover{border-color:var(--line)}
.ctl{display:inline-flex;align-items:center;gap:6px}
.ctl select{padding:4px 8px;font-size:13px}
.tags-row{margin:0;gap:6px}
.tags-row>.ic{color:var(--muted)}
.tag-add{border:1px dashed var(--line);padding:2px 9px;font-size:12px;border-radius:999px;width:110px}
.presence{margin-left:auto;font-size:12px;color:var(--warn);font-weight:600}
.timeline{flex:1;overflow-y:auto;padding:18px 22px;background:var(--bg);display:flex;flex-direction:column;gap:12px}
.msg{background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 16px;max-width:860px;box-shadow:var(--shadow)}
.msg-out{background:var(--out);border-color:#dfe2ff;margin-left:40px}
.msg-in{margin-right:40px}
.msg-note{background:var(--note);border-color:var(--note-line);margin-left:40px}
.msg-head{display:flex;align-items:center;gap:8px;margin-bottom:6px;flex-wrap:wrap}
.msg-head .time{margin-left:auto;font-size:12px;color:var(--muted)}
.msg-cc{font-size:12px;color:var(--muted);margin:-2px 0 6px 38px}
.msg-body{padding-left:38px;word-wrap:break-word;overflow-wrap:anywhere}
.orig{margin:8px 0 0 38px}
.orig summary{cursor:pointer;font-size:12px;color:var(--muted)}
.orig iframe{width:100%;height:420px;border:1px solid var(--line);border-radius:8px;margin-top:6px;background:#fff}
.atts{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0 0 38px}
.att{display:inline-flex;align-items:center;gap:5px;border:1px solid var(--line);background:#fff;border-radius:8px;padding:5px 9px;font-size:12.5px;color:var(--text)}
.att-img{padding:2px}.att-img img{max-height:120px;max-width:200px;border-radius:6px;display:block}
.sendfail{margin:8px 0 0 38px;color:var(--err);font-size:12.5px;display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.evt{text-align:center;font-size:12px;color:var(--muted)}
.evt span{background:#fff;border:1px solid var(--line2);border-radius:999px;padding:2px 12px}
.composer{border-top:1px solid var(--line);background:#fff;padding:8px 16px 12px}
.comp-tabs{display:flex;gap:4px;align-items:center;margin-bottom:6px}
.comp-tabs>button{border:0;background:none;padding:6px 10px;border-radius:8px;font:inherit;font-weight:500;color:var(--muted);cursor:pointer;display:flex;gap:6px;align-items:center}
.comp-tabs>button.on{background:var(--brand-2);color:var(--brand-ink)}
.composer.note-mode .comp-tabs>button.on{background:#fef3c7;color:#92400e}
.composer.note-mode textarea{background:var(--note);border-color:var(--note-line)}
.comp-to{font-size:13px;display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-bottom:6px}
.cc-field{flex:1;min-width:200px;padding:3px 8px}
.ai-bar{display:flex;gap:6px;margin-bottom:6px}
.ai-bar input{flex:1}
.comp-foot{display:flex;align-items:center;gap:8px;margin-top:8px;flex-wrap:wrap}
.side-pane{width:310px;flex:none;border-left:1px solid var(--line);background:var(--bg);overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:12px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px;box-shadow:var(--shadow)}
.card-h{display:flex;align-items:center;gap:6px;font-weight:600;margin-bottom:8px;font-size:13.5px}
.card-h .link,.card-h form{margin-left:auto}
.cust-head{display:flex;gap:10px;align-items:center;margin-bottom:10px;word-break:break-all}
.cust-head.big{gap:16px}
.cust-form label{display:block;font-size:12px;color:var(--muted);margin-bottom:6px}
.cust-form input,.cust-form textarea{width:100%;margin-top:2px;padding:5px 8px;font-size:13px}
.shop-search input{width:130px;padding:3px 7px;font-size:12px}
.order{border:1px solid var(--line2);border-radius:8px;padding:8px 10px;margin-bottom:8px;color:var(--text);font-size:12.5px}
.order-top{display:flex;justify-content:space-between;gap:6px;font-weight:600}
.order .chips{display:flex;gap:4px;flex-wrap:wrap;margin:4px 0}
.chip{font-size:10.5px;font-weight:700;padding:0 6px;border-radius:999px;background:#f1f5f9;color:#475569;text-transform:uppercase}
.chip-paid,.chip-fulfilled{background:#ecfdf5;color:#047857}.chip-unfulfilled,.chip-pending{background:#fffbeb;color:#b45309}.chip-refunded,.chip-cancelled{background:#fef2f2;color:#b91c1c}
.order ul{margin:4px 0;padding-left:16px}
.info{display:grid;grid-template-columns:auto 1fr;gap:4px 10px;margin:0}
.info dt{color:var(--muted)}.info dd{margin:0}
.other{display:block;padding:5px 0;border-top:1px solid var(--line2);color:var(--text);font-size:12.5px}

/* dropdown */
.dropdown{position:relative}
.dd-menu{display:none;position:absolute;top:calc(100% + 4px);left:0;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 10px 30px rgba(16,24,40,.12);padding:5px;min-width:180px;z-index:50}
.dd-right{left:auto;right:0}
.dd-wide{width:340px}
.dropdown.open .dd-menu{display:block}
.composer .dd-menu{top:auto;bottom:calc(100% + 4px)}
.dd-menu>button{display:block;width:100%;text-align:left;border:0;background:none;padding:7px 10px;border-radius:7px;font:inherit;cursor:pointer;color:var(--text)}
.dd-menu>button:hover{background:var(--soft)}
.macro-search{width:100%;margin-bottom:5px}
.macro-list{max-height:320px;overflow-y:auto}
.macro-item{display:block;width:100%;text-align:left;border:0;background:none;padding:7px 9px;border-radius:7px;cursor:pointer;font:inherit}
.macro-item:hover{background:var(--brand-2)}
.macro-item small{display:block;color:var(--muted);font-size:12px}
.pad{padding:8px}

/* pages */
.page{padding:24px 28px;max-width:860px}
.page-wide{max-width:1280px}
.form{display:flex;flex-direction:column;gap:12px;margin-top:12px}
.form label{display:flex;flex-direction:column;gap:4px;font-weight:500;font-size:13px}
.form label.check,label.check{flex-direction:row;align-items:center;gap:8px;font-weight:400;cursor:pointer}
.form fieldset{border:1px solid var(--line);border-radius:10px;padding:10px 14px 14px;display:flex;flex-direction:column;gap:10px}
.form legend{font-weight:600;padding:0 6px}
.grid2,.grid3,.grid4{display:grid;gap:12px}
.grid2{grid-template-columns:1fr 1fr}.grid3{grid-template-columns:repeat(3,1fr)}.grid4{grid-template-columns:repeat(4,1fr)}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.row-between{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:10px}
.row-end{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap}
.inline{display:inline}
.inline-sel{display:inline-block;width:auto;padding:2px 6px}
.checks{display:flex;gap:14px;flex-wrap:wrap}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin:12px 0 16px;flex-wrap:wrap}
.tabs a{padding:8px 14px;color:var(--muted);font-weight:500;border-bottom:2px solid transparent;margin-bottom:-1px;text-decoration:none}
.tabs a.on{color:var(--brand);border-color:var(--brand)}
.tbl{width:100%;border-collapse:separate;border-spacing:0;padding:0;overflow:hidden}
.tbl th{text-align:left;font-size:12px;color:var(--muted);font-weight:600;padding:10px 12px;background:var(--soft);border-bottom:1px solid var(--line)}
.tbl td{padding:9px 12px;border-bottom:1px solid var(--line2);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}
.tbl tr.clickable{cursor:pointer}.tbl tr.clickable:hover td{background:#fafbff}
.log .act{font-size:12px;font-weight:600;background:var(--soft);border:1px solid var(--line);border-radius:6px;padding:1px 7px;white-space:nowrap}
.log .act-replied .act{background:#eef2ff;color:#4338ca;border-color:#c7d2fe}
.log .act-customer_replied .act,.log .act-ticket_created .act{background:#ecfeff;color:#0e7490;border-color:#a5f3fc}
.log .act-note .act{background:#fef3c7;color:#92400e;border-color:#fde68a}
.log .act-mail_error .act,.log .act-rule_error .act,.log .act-deleted .act{background:#fef2f2;color:#b91c1c;border-color:#fecaca}
.filters{padding:10px 14px;margin-bottom:12px}
.rule-line{display:grid;grid-template-columns:220px 180px 1fr;gap:8px}
.rule-form .rule-line:has(.act-type){grid-template-columns:220px 1fr}
.tag-edit{display:flex;gap:8px;align-items:center;padding:6px 0;border-bottom:1px solid var(--line2)}
.tag-edit input[type=color]{width:38px;height:32px;padding:2px}
.macro-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.macro-card{display:block;margin-bottom:10px;color:var(--text);text-decoration:none!important}
.macro-card.on{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-2)}
.macro-card p{margin:6px 0 0;color:var(--muted)}
.sticky{position:sticky;top:12px}
.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin:12px 0 16px}
.kpi span{display:block;font-size:12px;color:var(--muted)}
.kpi b{font-size:24px;letter-spacing:-.02em}
.kpi small{display:block;font-size:11.5px;color:var(--muted)}
.bars{display:flex;align-items:flex-end;gap:4px;height:160px;padding-top:10px}
.bar-col{flex:1;display:flex;flex-direction:column;align-items:center;height:100%;min-width:6px}
.bar-pair{flex:1;display:flex;align-items:flex-end;gap:2px;width:100%;justify-content:center}
.bar-pair i{display:block;width:45%;max-width:14px;border-radius:3px 3px 0 0;min-height:1px}
.b-new{background:var(--brand)}.b-closed{background:#34d399}
.bar-col span{font-size:10px;color:var(--muted);height:14px}
.legend{margin-left:auto;font-weight:400;font-size:12px;color:var(--muted);display:flex;gap:6px;align-items:center}
.legend i{width:10px;height:10px;border-radius:2px;display:inline-block}
.lg-new{background:var(--brand)}.lg-closed{background:#34d399}
.tagstats{display:flex;gap:8px;flex-wrap:wrap}

/* toasts / alerts / dialog */
.toast{position:fixed;top:14px;left:50%;transform:translateX(-50%);z-index:100;background:#0f172a;color:#fff;padding:10px 16px;border-radius:10px;box-shadow:0 10px 30px rgba(0,0,0,.2);max-width:80vw;font-size:13.5px;animation:tin .25s ease}
.toast-err{background:#b91c1c}
@keyframes tin{from{opacity:0;transform:translate(-50%,-8px)}}
.alert{padding:10px 14px;border-radius:8px;margin:10px 0}
.alert-err{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}
.dlg{border:0;border-radius:14px;padding:20px;box-shadow:0 20px 60px rgba(0,0,0,.25);width:400px;max-width:90vw}
.dlg::backdrop{background:rgba(15,23,42,.4)}
.dlg form{display:flex;flex-direction:column;gap:10px}
.dlg label{display:flex;flex-direction:column;gap:4px}
.dlg h3{margin:0}
.dlg-foot{display:flex;justify-content:flex-end;gap:8px}
.notif{position:fixed;right:18px;bottom:18px;z-index:90;display:flex;flex-direction:column;gap:8px}
.notif a{background:#fff;border:1px solid var(--line);border-left:4px solid var(--brand);border-radius:10px;padding:10px 14px;box-shadow:0 10px 30px rgba(16,24,40,.14);color:var(--text);width:300px;text-decoration:none!important;animation:tin .25s}
.notif a small{display:block;color:var(--muted)}

/* auth */
.auth-body{display:flex;align-items:center;justify-content:center;min-height:100vh;background:radial-gradient(circle at 30% 20%,#e0e7ff,transparent 50%),var(--bg)}
.auth-card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:32px;width:400px;max-width:92vw;box-shadow:0 20px 50px rgba(16,24,40,.08)}
.auth-card h1{font-size:20px;margin:12px 0 2px}
.auth-card form{display:flex;flex-direction:column;gap:12px;margin-top:16px}
.auth-card label{display:flex;flex-direction:column;gap:4px;font-weight:500;font-size:13px}
.auth-card label.check{flex-direction:row;font-weight:400}
.auth-logo{width:44px;height:44px;border-radius:12px;background:var(--brand);color:#fff;font-weight:800;display:flex;align-items:center;justify-content:center}

@media (max-width:1250px){.side-pane{width:270px}.kpis{grid-template-columns:repeat(3,1fr)}}
@media (max-width:1050px){.side-pane{display:none}.views{width:190px}}
@media (max-width:760px){.views{display:none}.rail span{display:none}.grid2,.grid3,.grid4,.macro-grid{grid-template-columns:1fr}.rule-line{grid-template-columns:1fr!important}.page{padding:16px}.search input{width:150px}}

/* total tickets panel */
.total-panel{display:flex;flex-wrap:wrap;gap:14px;align-items:stretch;padding:14px 20px;border-bottom:1px solid var(--line);background:var(--soft)}
.total-big{background:var(--brand);color:#fff;border-radius:12px;padding:12px 18px;min-width:170px;display:flex;flex-direction:column;justify-content:center}
.total-big span{font-size:12px;opacity:.85}
.total-big b{font-size:32px;line-height:1.1;letter-spacing:-.02em}
.total-big small{font-size:11.5px;opacity:.8}
.total-grid{flex:1;display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:8px}
.total-cell{background:#fff;border:1px solid var(--line);border-radius:10px;padding:8px 12px;display:flex;flex-direction:column;gap:4px;color:var(--text);text-decoration:none!important}
.total-cell:hover{border-color:var(--brand)}
.total-cell b{font-size:20px}
.total-cell .st{align-self:flex-start}
.total-row{width:100%;display:flex;gap:18px;flex-wrap:wrap;font-size:13px;color:var(--muted)}
.total-row b{color:var(--text)}

/* theme picker */
.theme-pick{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.theme-opt{display:flex!important;flex-direction:column!important;gap:4px!important;border:1px solid var(--line);border-radius:12px;padding:10px;cursor:pointer;background:var(--panel)}
.theme-opt input{position:absolute;opacity:0;pointer-events:none}
.theme-opt:has(input:checked){border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-2)}
.theme-opt small{color:var(--muted);font-weight:400}
.theme-swatch{display:flex;gap:4px;height:44px;border-radius:8px;padding:6px;border:1px solid var(--line)}
.theme-swatch i{flex:1;border-radius:4px}
.theme-sw-light{background:#f4f5f8}.theme-sw-light i:nth-child(1){background:#151829;flex:.35}.theme-sw-light i:nth-child(2){background:#fff}.theme-sw-light i:nth-child(3){background:#eef0ff}
.theme-sw-dark{background:#0d0f17}.theme-sw-dark i:nth-child(1){background:#07080d;flex:.35}.theme-sw-dark i:nth-child(2){background:#171a26}.theme-sw-dark i:nth-child(3){background:#262a45}
.theme-sw-system{background:linear-gradient(135deg,#f4f5f8 50%,#0d0f17 50%)}.theme-sw-system i:nth-child(1){background:#151829;flex:.35}.theme-sw-system i:nth-child(2){background:#fff}.theme-sw-system i:nth-child(3){background:#171a26}

/* ================= DARK MODE ================= */
:root[data-theme=dark]{
  color-scheme:dark;
  --bg:#0d0f17; --panel:#151823; --line:#272b3b; --line2:#1f2331; --text:#e6e8f0; --muted:#8d93a8; --soft:#1b1f2c;
  --brand:#6d66f6; --brand-2:#262a4d; --brand-ink:#c7c9ff; --ok:#34d399; --err:#f87171; --warn:#fbbf24;
  --note:#2b2516; --note-line:#5c4a1c; --out:#1c1f38;
  --shadow:0 1px 2px rgba(0,0,0,.4);
}
:root[data-theme=dark] body{background:var(--bg)}
:root[data-theme=dark] .rail{background:#08090f}
:root[data-theme=dark] .rail a.on{background:#1f2340}
:root[data-theme=dark] .rail a:hover{background:#171a2b}
:root[data-theme=dark] .btn,
:root[data-theme=dark] input,
:root[data-theme=dark] select,
:root[data-theme=dark] textarea,
:root[data-theme=dark] .search,
:root[data-theme=dark] kbd{background:#1b1f2c;color:var(--text);border-color:var(--line)}
:root[data-theme=dark] .btn:hover{background:#232838}
:root[data-theme=dark] .btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}
:root[data-theme=dark] .btn-primary:hover{background:#5b54e8}
:root[data-theme=dark] .btn-ghost{background:transparent;border-color:transparent}
:root[data-theme=dark] .btn-ghost:hover{background:var(--soft)}
:root[data-theme=dark] .btn-on{background:#0f2e22;border-color:#166534;color:#86efac}
:root[data-theme=dark] input:focus,:root[data-theme=dark] select:focus,:root[data-theme=dark] textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-2)}
:root[data-theme=dark] .search input{background:transparent}
:root[data-theme=dark] code{background:#1b1f2c;border-color:var(--line);color:#c7c9ff}
:root[data-theme=dark] .trow:hover,:root[data-theme=dark] .tbl tr.clickable:hover td{background:#1a1e2d}
:root[data-theme=dark] .unas{color:#3b4157}
:root[data-theme=dark] .msg{background:var(--panel)}
:root[data-theme=dark] .msg-out{background:var(--out);border-color:#2e3366}
:root[data-theme=dark] .msg-note{background:var(--note);border-color:var(--note-line)}
:root[data-theme=dark] .evt span,
:root[data-theme=dark] .att,
:root[data-theme=dark] .dd-menu,
:root[data-theme=dark] .notif a,
:root[data-theme=dark] .total-cell,
:root[data-theme=dark] .auth-card,
:root[data-theme=dark] .dlg{background:var(--panel);border-color:var(--line);color:var(--text)}
:root[data-theme=dark] .orig iframe{background:#fff}
:root[data-theme=dark] .tag{background:color-mix(in srgb,var(--c) 18%,#151823);border-color:color-mix(in srgb,var(--c) 40%,#151823);color:color-mix(in srgb,var(--c) 70%,#fff)}
:root[data-theme=dark] .chan{background:#1b1f2c}
:root[data-theme=dark] .chan-chat{color:#67e8f9;background:#0b2a33;border-color:#155e75}
:root[data-theme=dark] .st{background:#232838;color:#aab0c4}
:root[data-theme=dark] .st-open{background:#262a4d;color:#c7c9ff}
:root[data-theme=dark] .st-pending{background:#3a2a0c;color:#fcd34d}
:root[data-theme=dark] .st-closed{background:#0f2e22;color:#6ee7b7}
:root[data-theme=dark] .st-snoozed{background:#2a1f45;color:#c4b5fd}
:root[data-theme=dark] .st-spam,:root[data-theme=dark] .st-trash{background:#3a1515;color:#fca5a5}
:root[data-theme=dark] .pri-high{background:#3a220c;color:#fdba74}
:root[data-theme=dark] .pri-urgent{background:#3a1515;color:#fca5a5}
:root[data-theme=dark] .waiting{background:#3a220c;color:#fdba74}
:root[data-theme=dark] .badge-note{background:#3a2f12;border-color:#5c4a1c;color:#fcd34d}
:root[data-theme=dark] .badge-ai{background:#2a1f45;border-color:#4c3a80;color:#c4b5fd}
:root[data-theme=dark] .composer.note-mode .comp-tabs>button.on{background:#3a2f12;color:#fcd34d}
:root[data-theme=dark] .chip{background:#232838;color:#aab0c4}
:root[data-theme=dark] .chip-paid,:root[data-theme=dark] .chip-fulfilled{background:#0f2e22;color:#6ee7b7}
:root[data-theme=dark] .chip-unfulfilled,:root[data-theme=dark] .chip-pending{background:#3a2a0c;color:#fcd34d}
:root[data-theme=dark] .chip-refunded,:root[data-theme=dark] .chip-cancelled{background:#3a1515;color:#fca5a5}
:root[data-theme=dark] .alert-err{background:#3a1515;color:#fecaca;border-color:#7f1d1d}
:root[data-theme=dark] .log .act-replied .act{background:#262a4d;color:#c7c9ff;border-color:#3b4080}
:root[data-theme=dark] .log .act-customer_replied .act,:root[data-theme=dark] .log .act-ticket_created .act{background:#0b2a33;color:#67e8f9;border-color:#155e75}
:root[data-theme=dark] .log .act-note .act{background:#3a2f12;color:#fcd34d;border-color:#5c4a1c}
:root[data-theme=dark] .log .act-mail_error .act,:root[data-theme=dark] .log .act-rule_error .act,:root[data-theme=dark] .log .act-deleted .act{background:#3a1515;color:#fca5a5;border-color:#7f1d1d}
:root[data-theme=dark] .dot{background:#3b4157}
:root[data-theme=dark] .dot-on{background:#22c55e;box-shadow:0 0 0 3px #0f2e22}
:root[data-theme=dark] .toast{background:#e6e8f0;color:#0d0f17}
:root[data-theme=dark] .toast-err{background:#b91c1c;color:#fff}
:root[data-theme=dark] .auth-body{background:radial-gradient(circle at 30% 20%,#1e1b4b,transparent 50%),var(--bg)}
:root[data-theme=dark] .b-closed,:root[data-theme=dark] .lg-closed{background:#10b981}
:root[data-theme=dark] input[type=color]{padding:2px}
:root[data-theme=dark] ::-webkit-scrollbar{width:10px;height:10px}
:root[data-theme=dark] ::-webkit-scrollbar-thumb{background:#2a2f42;border-radius:6px}
:root[data-theme=dark] ::-webkit-scrollbar-track{background:transparent}
:root[data-theme=dark] .composer{background:var(--panel)}
:root[data-theme=dark] .subj-input{background:transparent;border-color:transparent}
:root[data-theme=dark] .subj-input:hover,:root[data-theme=dark] .subj-input:focus{border-color:var(--line);background:#1b1f2c}
:root[data-theme=dark] .tag-add{background:transparent}
:root[data-theme=dark] .bulkbar{background:var(--soft)}

/* toggle switch + tag rules */
.switch-row{display:flex!important;flex-direction:row!important;align-items:flex-start;gap:12px!important;cursor:pointer}
.switch-row small{display:block;font-weight:400;margin-top:2px}
.switch{position:relative;width:42px;height:24px;flex:none;margin-top:2px}
.switch input{position:absolute;opacity:0;width:0;height:0}
.switch i{position:absolute;inset:0;background:#cbd5e1;border-radius:999px;transition:.2s}
.switch i::after{content:"";position:absolute;left:3px;top:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:.2s;box-shadow:0 1px 2px rgba(0,0,0,.2)}
.switch input:checked+i{background:var(--brand)}
.switch input:checked+i::after{transform:translateX(18px)}
.switch input:focus-visible+i{box-shadow:0 0 0 3px var(--brand-2)}
:root[data-theme=dark] .switch i{background:#3b4157}
.req-tags{border-top:1px solid var(--line2);padding-top:10px}
.req-chip{padding:3px 0}
.close-rule{margin-bottom:8px}
.req-hint{font-size:12px;color:var(--warn);font-weight:600;display:inline-flex;align-items:center;gap:4px}
.req-hint.ok{color:var(--ok)}
.tags-row.need .tag-add{border-color:var(--warn);border-style:solid;animation:pulse 1s 2}
@keyframes pulse{50%{box-shadow:0 0 0 4px color-mix(in srgb,var(--warn) 30%,transparent)}}
:root[data-theme=dark] .switch input:checked+i{background:var(--brand)}
.tbl tr.me-row td{background:var(--brand-2)}
.macro-preview{white-space:normal;background:var(--soft);border:1px solid var(--line);border-radius:8px;padding:10px 12px;margin:8px 0;font-size:13.5px}

/* chat-style timeline: customer left, team right */
.timeline .msg{max-width:min(78%,860px);min-width:min(340px,100%)}
.timeline .msg-in{align-self:flex-start;margin-right:0}
.timeline .msg-out,.timeline .msg-note{align-self:flex-end;margin-left:0}
.timeline .msg-out{border-top-right-radius:4px}
.timeline .msg-in{border-top-left-radius:4px}
.timeline .evt{align-self:center}
@media (max-width:900px){.timeline .msg{max-width:92%}}

/* signature */
.sig-preview{white-space:normal;background:var(--soft);border:1px dashed var(--line);border-radius:8px;padding:10px 12px;font-size:13.5px;min-height:40px}
.sig-preview-wrap{display:flex;flex-direction:column;gap:4px}
.sig-ro{display:flex;flex-direction:column;gap:6px}
.sig-ro .lbl{font-weight:500;font-size:13px}

/* ---- sidebar collapse ---- */
.views-head{gap:6px}
.views-head strong{flex:1}
.views-toggle{border:0;background:none;color:var(--muted);cursor:pointer;padding:4px;border-radius:6px;display:flex}
.views-toggle:hover{background:var(--soft);color:var(--text)}
.views-sec{display:flex;align-items:center;gap:4px;width:100%;border:0;background:none;cursor:pointer;text-align:left;font-family:inherit}
.views-sec .ic{width:13px;height:13px;margin-left:auto;transition:transform .15s}
.views-sec:hover{color:var(--text)}
html.sec-off-custom .sec-custom,html.sec-off-agents .sec-agents,html.sec-off-tags .sec-tags{display:none}
html.sec-off-custom [data-sec=custom] .ic,html.sec-off-agents [data-sec=agents] .ic,html.sec-off-tags [data-sec=tags] .ic{transform:rotate(-90deg)}
html.views-off .views{width:58px;padding:12px 6px}
html.views-off .views-head{flex-direction:column;padding:4px 0 10px}
html.views-off .views-head strong,html.views-off .views-new span{display:none}
html.views-off .views-new{padding:6px}
html.views-off .view{justify-content:center;padding:8px 0;position:relative}
html.views-off .view>span:not(.dot):not(.tagdot){display:none}
html.views-off .view em{position:absolute;top:1px;right:2px;font-size:9.5px;background:var(--brand);color:#fff;border-radius:999px;padding:0 4px;line-height:15px}
html.views-off .view em:empty{display:none}
html.views-off .view.on em{color:#fff}
html.views-off .views-sec{justify-content:center;font-size:0;padding:10px 0 4px;border-top:1px solid var(--line2);margin-top:6px}
html.views-off .views-sec .ic{margin:0;width:12px;height:12px}
html.views-off .views-sec small{display:none}

/* ---- bell & notifications ---- */
.rail-bell{position:relative}
.bell-n{position:absolute;top:2px;right:6px;background:#ef4444;color:#fff;font-size:10px;font-weight:700;min-width:17px;height:17px;border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 4px;box-shadow:0 0 0 2px #151829}
.notif-panel{position:fixed;left:76px;bottom:70px;width:380px;max-height:70vh;background:var(--panel);border:1px solid var(--line);border-radius:14px;box-shadow:0 20px 50px rgba(16,24,40,.22);z-index:95;display:flex;flex-direction:column;overflow:hidden}
.np-head{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line)}
.np-list{overflow-y:auto}
.np-item{display:flex;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line2);color:var(--text);text-decoration:none!important;font-size:13px}
.np-item:hover{background:var(--soft)}
.np-item.unread{background:var(--brand-2)}
.np-item.unread .np-txt b::after{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--brand);margin-left:6px;vertical-align:middle}
.np-ic{width:30px;height:30px;border-radius:50%;flex:none;display:flex;align-items:center;justify-content:center;background:var(--soft);font-size:14px;font-weight:700;color:var(--brand)}
.np-txt{display:flex;flex-direction:column;gap:1px;min-width:0}
.np-txt b{font-size:12.5px}
.np-txt small{color:var(--muted);font-size:11.5px}
.notif a.notif-mention{border-left-color:#8b5cf6}
.notif a.notif-assigned{border-left-color:#0ea5e9}
.notif a.notif-customer_reply{border-left-color:#10b981}
:root[data-theme=dark] .bell-n{box-shadow:0 0 0 2px #08090f}

/* ---- mentions ---- */
.mention{background:color-mix(in srgb,var(--brand) 14%,transparent);color:var(--brand-ink);border-radius:5px;padding:0 3px;font-weight:600}
.mention-menu{position:absolute;bottom:calc(100% - 4px);left:12px;background:var(--panel);border:1px solid var(--line);border-radius:10px;box-shadow:0 10px 30px rgba(16,24,40,.16);padding:4px;min-width:220px;z-index:60}
.mention-menu button{display:flex;align-items:center;gap:8px;width:100%;border:0;background:none;padding:6px 8px;border-radius:7px;cursor:pointer;font:inherit;color:var(--text);text-align:left}
.mention-menu button.on,.mention-menu button:hover{background:var(--brand-2)}
.mm-av{width:22px;height:22px;border-radius:50%;background:var(--brand);color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center}

/* editable To */
.to-field{border:1px solid transparent;background:transparent;font-weight:600;padding:2px 6px;min-width:220px;flex:0 1 360px;border-radius:6px}
.to-field:hover{border-color:var(--line)}
.to-field:focus{border-color:var(--brand);background:var(--panel)}
.to-field.changed{background:color-mix(in srgb,var(--warn) 12%,transparent);border-color:color-mix(in srgb,var(--warn) 45%,transparent)}
.to-field.bad{border-color:var(--err)!important;background:color-mix(in srgb,var(--err) 10%,transparent)}
.save-email{color:var(--muted)}
:root[data-theme=dark] .to-field{background:transparent}
:root[data-theme=dark] .to-field:focus{background:#1b1f2c}

/* merge */
.merge-banner{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:8px 18px;background:color-mix(in srgb,var(--brand) 8%,var(--panel));border-bottom:1px solid var(--line);font-size:13px}
.merge-banner>.ic{color:var(--brand)}
.merge-banner span{flex:1;min-width:200px}
.merge-banner a{margin-right:6px;font-weight:500}
.other-row{display:flex;align-items:center;gap:4px;border-top:1px solid var(--line2)}
.other-row .other{border-top:0;flex:1;min-width:0}
.merge-here{padding:3px 6px;color:var(--muted)}
.merge-here:hover{color:var(--brand)}
.count-pill{margin-left:auto;background:var(--soft);border:1px solid var(--line);border-radius:999px;padding:0 8px;font-size:11.5px;color:var(--muted)}

/* stats drill-down + agent inbox bar */
.stat-link{font-weight:600;text-decoration:none;border-bottom:1px dashed color-mix(in srgb,var(--brand) 50%,transparent);padding:0 2px}
.stat-link:hover{text-decoration:none;background:var(--brand-2);border-radius:4px}
.kpi b .stat-link{border-bottom-width:2px}
.agent-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:10px 20px;border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--brand) 7%,var(--panel));font-size:13px}
.agent-bar>span:not(.av){flex:1;min-width:240px}
.agent-bar select{padding:4px 8px;font-size:12.5px}

/* snooze menu */
.dd-sep{height:1px;background:var(--line);margin:5px 4px}
.snooze-date{display:flex;flex-direction:column;gap:6px;padding:6px 8px 4px}
.snooze-date input{width:100%}
.snooze-date .btn{justify-content:center}
.tz-row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.tz-row select{flex:1;min-width:260px}

/* auth extras */
.alert-ok{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}
:root[data-theme=dark] .alert-ok{background:#0f2e22;color:#a7f3d0;border-color:#166534}
.btn-passkey{padding:10px;justify-content:center;font-weight:600;margin-top:16px}
.or{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:12px;margin:14px 0 0}
.or::before,.or::after{content:"";flex:1;height:1px;background:var(--line)}
.code-input{font-size:22px;letter-spacing:.25em;text-align:center;font-weight:600}
.auth-card .row-between a{font-weight:500}

/* security */
.sec-card{margin-bottom:12px}
.sec-head{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;align-items:flex-start}
.sec-head p{margin:4px 0 8px;max-width:520px}
.sec-add{display:flex;gap:6px;align-items:center}
.sec-add input{width:190px}
.pk-tbl{box-shadow:none;border:0;margin-top:6px}
.pk-tbl td{padding:8px 6px}
.pk-ic{font-size:15px}
.totp-setup{display:flex;gap:20px;flex-wrap:wrap;align-items:flex-start;margin-top:8px}
.totp-setup ol{padding-left:18px;margin:0 0 10px}
.totp-setup li{margin-bottom:6px}
.qr{background:#fff;padding:10px;border-radius:10px;border:1px solid var(--line);min-width:190px;min-height:190px;display:flex;align-items:center;justify-content:center}
.key{font-size:13px;letter-spacing:.06em}
.code-input.sm{font-size:18px;width:150px}
.codes-box{background:var(--soft);border:1px dashed var(--line);border-radius:10px;padding:12px;margin:8px 0;font-size:13px}
.codes{display:grid;grid-template-columns:repeat(5,1fr);gap:6px;margin:10px 0}
.codes code{text-align:center;font-size:13px;padding:5px}
.sec-pw input{width:200px}
.danger{color:var(--err)!important}
@media (max-width:760px){.codes{grid-template-columns:repeat(2,1fr)}}
.invite-link{margin-bottom:12px}.invite-link .row{margin-top:8px}.invite-link input{flex:1;min-width:300px;font-family:ui-monospace,monospace;font-size:12px}
.qr svg{width:170px;height:170px;display:block}

/* per-reply signature menu */
.sig-menu{width:380px;padding:10px}
.sig-menu-h{margin-bottom:6px;font-size:13px}
.sig-menu textarea{width:100%;font-size:13px;margin-bottom:6px}
.sig-menu textarea:disabled{opacity:.5}
.sig-menu .row-end{margin-top:6px}
.sig-flag{color:var(--warn);font-weight:600;cursor:pointer;background:color-mix(in srgb,var(--warn) 12%,transparent);padding:2px 8px;border-radius:999px}

/* ===== brand logo + light rail ===== */
.logo-ondark{display:none}
:root[data-theme=dark] .logo-onlight{display:none}
:root[data-theme=dark] .logo-ondark{display:inline-block}
.rail{background:#ffffff;border-right:1px solid var(--line)}
.rail a{color:#5b6275}
.rail a:hover{background:var(--soft);color:var(--text)}
.rail a.on{background:var(--brand-2);color:var(--brand-ink)}
.rail-logo{background:transparent!important;width:52px!important;height:52px!important;margin-bottom:8px;padding:2px!important;border-radius:12px}
.rail-logo:hover{background:var(--soft)!important}
.rail-logo .brand-mark{width:46px;height:46px;object-fit:contain}
.bell-n{box-shadow:0 0 0 2px #fff}
:root[data-theme=dark] .rail{background:#08090f;border-right-color:#1b1f2c}
:root[data-theme=dark] .rail a{color:#a3a9c2}
:root[data-theme=dark] .rail a:hover{background:#171a2b;color:#fff}
:root[data-theme=dark] .rail a.on{background:#1f2340;color:#fff}
:root[data-theme=dark] .rail-logo:hover{background:#171a2b!important}
.auth-brand{margin:-6px 0 4px}
.auth-brand .brand-full{height:78px;width:auto;max-width:100%;object-fit:contain}

/* ===== profile photo ===== */
img.av{object-fit:cover;background:var(--soft)}
.av-xl{width:88px;height:88px;font-size:30px}
.photo-card{display:flex;gap:18px;align-items:center;margin:12px 0}
.photo-card p{margin:4px 0 10px}
.photo-card label.btn{cursor:pointer}

/* ===== logo settings ===== */
.logo-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
.logo-slot{border:1px solid var(--line);border-radius:10px;padding:10px;display:flex;flex-direction:column;gap:6px}
.logo-slot input[type=file]{font-size:12px;padding:4px}
.logo-prev{height:90px;border-radius:8px;display:flex;align-items:center;justify-content:center;padding:8px}
.logo-slot.onlight .logo-prev{background:#fff;border:1px solid #e6e8ef}
.logo-slot.ondark .logo-prev{background:#151829}
.logo-prev img{max-height:74px;max-width:100%;object-fit:contain}
@media (max-width:1000px){.logo-grid{grid-template-columns:1fr 1fr}}
.btn-danger{background:#dc2626;border-color:#dc2626;color:#fff}.btn-danger:hover{background:#b91c1c}
.install-or{display:flex;align-items:center;gap:10px;margin:18px 0;color:var(--muted);font-size:12px}.install-or:before,.install-or:after{content:"";flex:1;height:1px;background:var(--line)}